Please email your request(s) to firstname.lastname@example.org for returns & exchanges (including defective items) within 48 hours of receiving the item with the following:
Once your request is received, we will send you an email to confirm that we have received your request. We will also notify you of the approval or rejection of your request. If your request is approved, you must return the item(s) to a return address we send you within 5 days (postmarked) of approval.
When you return your defective items, we will send you the return shipping label.
All items returned without previous notice will not be accepted.
We do not accept returns for:
Once we have received the returned item, we will send a confirmation email. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within 10 days.
Late or missing refunds
Please wait a maximum of 7 days for your refund to be processed.
In the case that you believe your refund is missing and you have already checked your bank account thoroughly, please contact your credit card company. It may take some time before your refund is officially posted.
Otherwise, you may contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, please contact us at email@example.com
Cancellation of your order after payment
If you would like to cancel your order after payment, please email us at firstname.lastname@example.org. Please make sure to email us before 9 am the next day of your purchase. (For example, if you placed an order on Thursday, please send us an email by 9 am on Friday.) We usually ship starting at 9 am, so we might not be able to cancel once shipped.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will give you a return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original recipient and (s)he will find out be notified of the return details.
In the return approval email, we will give you an address to ship the items to.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
반품이나 교환을 해야할경우 아래 내용과 함께 제품을 받으신 때로 부터 48시간안에 firstname.lastname@example.org으로 이 메일 해주세요
1. 주문번호 또는 동봉된 Packing Slip 사진
3. 제품사진 (추천사항)
저희가 고객의 반품 또는 교환 요청 이메일을 받으면 접수확인 이메일을 보내드리며 고객요청의 승인여부를 알려드립니다. 승인 이메일을 받으시고 7일안에 (post marked) 저희가 보내드리는 주소로 제품을 보내주시면 되겠습니다.
모든 교환, 반품 제품을 사전요청없이 보내실경우 교환, 반품 처리가 되지 않는점 양해 부탁드립니다. 불량이나 잘못배달된 제품이 아닌 반품의 경우는 고객이 배송비를 부담하셔야합니다.
제품을 교환하실경우에는 고객이 리턴하시면 저희가 보내는 배송비를 지불합니다.
세일시 구입한 제품을 세일후 교환하실때는 교환하시는 제품의 현재가가 적용됩니다.
반품이 되지 않는 경우는 아래와 같습니다. 모든 제품은 배송전 최종 불량검수가 되어 나갑니다.